Privacy Policy

Privacy Policy

Introduction

Welcome to http://mercedes-eq-electric-vehicle-repair.dentrepair-talk.com (hereafter referred to as “Mercedes EQ Electric Vehicle Repair” or “we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, usage, and disclosure of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our website, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services linked to ours via external links. These entities have their own privacy policies, and you should review them before using such services.

Processing Activities

This Privacy Policy guides our interactions with users when:

  • You utilize our applications and services as an authorized user.
  • You visit our website(s) linked to this policy.
  • You subscribe to receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information to enhance your experience and provide quality services. The data we gather includes:

  • Account Information: Details required to create and manage your user account on our platform.
  • Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Banking information, investment portfolios (if provided), or other financial records relevant to our services.
  • Purchase Information: Items you buy from us, purchase frequency, and associated transaction details.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information for analytics and service improvement.
  • Location Data: Your geographic location data when you interact with our services, used to provide location-based services.
  • Feedback: Comments, reviews, and suggestions you share with us to improve our products and services.
  • Social Media Information: Data from social media platforms when you connect your account or interact with our content on these platforms.
  • Product Information: Details about the electric vehicle repair services you avail of, including service history and preferences.

We collect this data through various methods: user input forms, online interactions, browser cookies, and automated technologies like web server logs and analytics tools. Additionally, third parties may share personal information with us for specific purposes, subject to their respective privacy policies.

Cookies

We utilize cookies to enhance your experience on our website and gain insights into user behavior. Cookies are small text files stored on your browser that serve various purposes:

  • Strictly Necessary: These ensure the basic functions of our website, like secure login and navigation.
  • Preference: Remembering your preferences, such as language settings and layout choices.
  • Analytics: Tracking site usage to improve performance and user experience.

You have control over non-essential cookies through our Cookie Manager, where you can manage or delete specific cookies based on your preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires, we securely delete or anonymize the data to prevent re-identification.

Security Measures

At Mercedes EQ Electric Vehicle Repair, we prioritize the protection of your personal data. We implement robust security measures to safeguard your information, including:

  • Encryption for secure communication and data storage.
  • Engagement of trusted third-party processors who adhere to strict privacy and security standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services do not knowingly collect or solicit personal information from children, and we have taken steps to prevent such collection. If you believe we have collected data from a child, please contact us using the details provided below, and we will take prompt action to delete it.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data. These include:

  • Access: The right to request access to and confirmation of the processing of your personal data.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: Deleting or anonymizing your personal data when no longer necessary.
  • Restriction: Limiting the use of your personal data under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.
  • Appeals/Complaints: Filing appeals or complaints with our privacy team or relevant supervisory authorities.

To exercise these rights, please reach out to our Data Privacy Team at the contact details provided below. We aim to respond promptly and efficiently to all requests.

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or for legal compliance. Any modifications will be posted on this page, with an effective date noted at the bottom of the updated policy. We encourage you to review this page periodically for the latest information.

Contact Information

For any privacy-related inquiries, requests for data deletion, or questions regarding this policy, please contact us:

  • Email: [email protected]
  • Postal Mail: Mercedes EQ Electric Vehicle Repair Privacy Team, [Address], [City, State, ZIP Code]

We appreciate your trust in our company, and we are dedicated to maintaining the highest standards of data protection.